Refund not showing on the statement

Last updated Aug 30, 2026

Refunds leave us immediately but banks take 3–5 working days, and some card issuers take a full billing cycle. Confirm the refund reference, then ask the customer to check with their bank quoting that reference before escalating.

Was this article helpful?

Still stuck?

Send us the details and a person will pick it up.

Submit a request

Returns and refundsYou can return any item within 30 days of delivery for a full refund.Returns & refunds
Damaged or faulty itemsIf an item arrives damaged, we replace it without asking for the original back.Returns & refunds

Was this article helpful?

Still stuck?

Related articles